In case of need, it may be essential to contact Airbnb. Still need to know how to contact the support of the ultra-closed platform.
Although it seems to be an open community and involving individuals in order to offer seasonal rentals, Airbnb is a closed platform that is extremely complex to contact. The open-office airs put forward in the box’s seat in the United States would in fact only be an additional marketing argument. In case you need it, here are condensed all means to get in touch with Airbnb.
Call Telephone Assistance
The safest way to drop directly on an Airbnb operator is to phone the host assistance of the platform. In the case of France, telephones will be required 01 84 88 40 00 or +33 1 84 88 40 00 (from abroad) . To the extent you express yourself in English, support in Shakespeare’s language remains available at +1 855424 72 62.
Here is Airbnb's phone number per country:
Germany +49 30 30 80 83 80
Argentina +54 11 53 52 78 88
Australia +61 2 8520 3333
Austria +43 72 08 83 800
Brazil +55 21 3958-5800
Canada +1-855-424-7262 (toll-free)
Chile +56 229380777
China +86 10 5904 5310 400 890 0309 (Shared Fees)
South Korea +82 2 6022 2499 +82 808 220 230 (free call)
Denmark +45 89 88 20 00
France +33 1 84 88 40 00
Spain +34 91 123 45 67
United States +1-415-800-5959 (San Francisco) +1-855-424-7262 (toll-free)
Greece +30 211 1989888
Hong Kong +852 5808 8888
Ireland +353 1 697 1831
Israel +972 3 939 9977
Italy +39-06-99366533
Japan +81 3 4580 0999 +81 800 100 1008 (free call)
Mexico +52 55 41 70 43 33
New Zealand +64 4 4880 888
Norway +47 21 61 16 88
Netherlands +31 20 52 22 333
Peru +51 1 7089777
Poland +48 22 30 72 000
Portugal +351 30 880 3888
Puerto Rico +1 787 919-0880
United Kingdom +44 203 318 1111
Russia +74954658090 88003017104 (toll-free)
Sweden +46 844 68 12 34
Switzerland +41 43 50 84 900
And otherwise go to 2.0 mode and simply send an e-mail
In case you wish to keep track of your exchanges with Airbnb, the e-mail would be the most suitable way to do so. Of course the platform does not mention any part of the e-mail address to which to write it. You even need to search for a long time to fall on the form via which to contact your host assistance by email.
It would be believed that Airbnb is actually doing everything not to be contacted by its customers. The platform emphasizes that its assistance should only be sought when your concern could not be resolved between your tenant and yourself. Otherwise the procedure is simple. Just go to the page https://www.airbnb.fr/help/contact_us then scroll the page until you see the option “My question is about something else”. Some options will then be offered, you will choose one depending on why you want to join Airbnb. A carbon copy (cc) of your exchanges will be sent to you by email.
For the nostalgic of the post, a mail would not be refused
If all the above means have proven unsuccessful or simply because you want to contact Airbnb through this last resort, know that it is quite possible to send a mail directly to Airbnb. Or at least his French representation. To do this, simply write your mail and send it to this address:
Airbnb France, 3 rue Montyon, 75009 PARIS
Only to wait wisely will the tourist rental giant answer you. Unfortunately we don’t have the probable deadlines, so arm yourself with patience.
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