Who is Lea, your new travel assistant who helps you find your flight tickets at the best price? Discover everything you need to know about the new travel 2 chatbot.
Media specialized in travel, Wanderlix is no other than the right arm of your next holidays. More, his side guide allows you, beyond its content, to optimize your budget thanks to its travel budget simulator and makes the adventure accessible to the greatest number by offering each day, one travel plan . Today, Wanderlix adds a new rope to its bow: Lea, catbot and new travel assistant.
If the term spreads softly, the so-called "catbots" remain for many unknown grounds. Yet this artificial intelligence tends to become the new reference in terms of customer relationship. An individualized robot, which through a conversation, proposes to solve a problem, order a product or simply answer a question.
This is the case of Lea. Freshly disembarked on Messenger (Facebook message), the Wanderlix chatbot assumes the role of travel assistant. A communication tool that, the time of an exchange, in a few words - and a few clicks- offers you to find the plane ticket you are looking for. Destination, theme of the stay, desired price... Whether you’re in a lack of inspiration or simply looking for the best price, Léa answers the questions of each trip with one goal: to bring the appropriate answer. Who is Lea? How does she work? What is the process to find a flight through its expertise and, above all, can we rely on it? The point on the new travel catbot2, right arm of your explorations.
Léa, catbot travel assistant Wanderlix
And if you could just a few clicks, find your plane ticket for your trip to the other end of the world or go to a European capital at the best price? Responding to your desires by finding you the cheapest flight is the role of Léa, the travel assistant2.
Installed on our Facebook page and reachable by Messenger, Lea asks you the essential questions: from the type of travel you want, to the number of people through the dedicated budget, Lea discusses with you to understand your request and thus find the plane ticket that will make your happiness. Born of a desire to satisfy everyone, Léa offers a personalized layout to make pleasant a request often complicated by the density of offers available on the Internet.
How does it work?
To converse with Lea, you must be registered on Messenger and therefore have an account. From there, you just need to send a message via the platform by going directly to the platform Facebook Wanderlix . Click on " Start » to start a conversation with Lea who after presenting himself will ask you the questions necessary to answer your request. In less than a few minutes, Lea offers you a custom flight ticket! To see the details of the rates and to buy your tickets, you only have to click on the link sent by Lea. If you want to change your destination or review some of your criteria, you can always change your search with Lea.
In fact, our travel assistant even proposes test your knowledge on destinations in vogue like Canada and so, you will be inspired to discover and new ideas if you are out of inspiration! To do this, simply click "Quizz Voyage" instead of "Search for a Flight".
And you ever traded with Lea? Share your experience with us!
Frequently asked questions
Witnesses of a revolution, the catbots were able to show a giant step in the robot/human experience. Yet, like any technology, these virtual assistants raise a variety of questions, particularly with regard to their limitations and their use as a whole. The point on the most frequent issues.
Is the catbot 100% reliable?
The catbot is a robot programmed by Man, so it may be wrong or that it does not understand your request. None of them reached 100% at the Turing test, in other words, there is no catbot to behave exactly as a human being. The effectiveness of a catbot is the result of the database available to it and the coherence of all the elements it integrates.
With respect to Léa and the airline tickets it can offer you, it is necessary to know that the robot is able to identify the mistakes/high prices of the airlines. Léa will send you real-time rates! If they are valid on the day of your request, they are not safe to increase the following days.
Am I obliged to go through Facebook Messenger?
The sinequanone condition to use our chatbot Léa is to own a Messenger account. You can access the app via Facebook on PC or through the mobile Messenger app. If use is limited to the Facebook social network, Wanderlix thinks to integrate Lea directly on the website (always with Messenger).
Will my data be used by a third party?
We do not recover the data provided on the chatbot, nor those of the associated Facebook profiles. So you will not receive any timeless email or message.
Should I pay my flight ticket to Lea?
After finding your flight ticket, Léa offers you this one at the best price. To learn more and buy this ticket, just click on the redirect link provided by Lea: you will then be redirected to the site of one of our partners. Reliable and safe, the platform ensures a safe payment.
The catbot: from the beginning to the revolution
In universal language, the chatbot is defined as a virtual assistant capable of interacting with users and responding to their different requests. An artificial intelligence in short, which gradually emerges from the collective imagination to make a place of choice in the customer relationship and the brand image as a whole. If the chatbot phenomenon tends to democratize with users, it does not date today. It was in the 1950s and 1960s that the concept of this IA (Artificial Intelligence) was born. Driven by scientists primarily inspired by the " Turing test "The project gives birth to ELIZA, the first “robot therapist” capable of holding a conversation using the identification of keywords. Forty years later and with the Internet, conversational robots appear in the eyes of the general public: internet users discover the famous Chatterbots. Besides, you probably remember Clippy, the trombone-shaped character, Microsoft Office virtual assistant? The one who proposed to pre-test your office tasks or who simply reminded you of saving your document. Although intempestive in the eyes of most users because of its overflowing generosity, Clippy nevertheless endorsed the role of the first chatbots specially designed for web education. A revolutionary breakthrough, a 2.0 pedagogy that ends up breathing... Because of the democratization of the Internet and its uses. To rethink the role of catbots, the research then turns to the user experience. The goal? Mute these virtual assistants in VAS (service after sale). So are created the first dynamic FAQs, which are mainly integrated into the brand sites. With the rise of social networks and this trend at an instantaneous stage, the bot as a whole is now revitalized to the taste of the day. They're wearing the name. Siri, Alexa, Google Assistant or one of the most common names. Installed on your phone, on your applications or social networks, they are able to listen, reverse or simply respond to your requests. Today, the new generation virtual assistants integrate users’ daily lives and stand out in two families:
- Audio bots Mainly integrated on Smartphones, they respond to predefined queries as a command. For example, you can ask them what time it will be tomorrow.
- Catbots More textual, they invest social networks today. Considered as the new customer relationship interlocutors, they are able to answer your issues through a conversation, after collecting some information like the subject of your request or your preferences. With more than 60 billion messages exchanged daily via applications as Messenger and Whatsapp (or three times more than by SMS) Instant messaging has thus become the ideal lever to integrate chatbots as new communication channels. An added value for the brand image, an additional right arm for the customer relationship that facilitates exchanges and user experience, with an opportunity for exponential diversification: from booking a train ticket with Yes, the catbot of the SNCF, to Jam, the magazine 100% messenger that exchanges with you every day on a topic of news, the enthusiasm speaks of itself. And for cause, according to one Toluna, 48% of the French have already resorted to a virtual assistant and 65% of the millennials are users.
Today, it is in the Wanderlix turn to jump the step and integrate this community of virtual assistants by introducing Lea, the new travel assistant.
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